Ticket System Documentation
Setup
Set a Ticket Channel and Category
To configure the channel where new tickets will appear, use the following command:
/ticketoptions ticket_channel <ticket_channel:#ticket>
To set the category ID for ticket channels, use this command:
/ticketoptions ticket_category <ticket_category:category_id>
Set a Ticket Title and Description
To configure the title and description for new tickets, use the following commands:
/ticketoptions ticket_title <ticket_title:Your Ticket Title>
/ticketoptions ticket_description <ticket_description:Your Ticket Description>
Set AI Token for AI Response
To set an AI Token for AI Response, follow the guide available here.
Overview
The CubowBot Ticket System allows users to submit support requests or other inquiries in a structured and organized manner. The system supports the creation, management, and closure of tickets, as well as communication between members and moderators.
/ticket <command>
Main Components and Functions
Key Functions
Ticket Creation
The system enables the creation of a ticket by checking the user's permissions and, if authorized, generating a new ticket channel with the appropriate settings and roles. A button can be used to trigger this process.
Dashboard Panel
A dashboard panel for ticket creation can be sent to a predefined channel, allowing users to easily create new tickets.
Adding and Removing Members
Moderators can add members to an existing ticket, granting them access to the ticket channel. They can also remove members from the ticket, revoking their access.
Ticket Closure
Tickets can be closed by the creator or a moderator. The system confirms the closure, archives the ticket, and notifies the relevant parties. Closure requests can be made, and confirmations are handled through user interaction.
Claiming and Unclaiming Tickets
Moderators can take responsibility for a ticket, assigning it to themselves and updating permissions. They can also release responsibility, making the ticket available for others to claim.
Transferring Tickets
Responsibility for a ticket can be transferred from one member to another, updating permissions accordingly.
Transcript Creation
When a ticket is closed, the system creates a transcript of all messages in the ticket channel. This transcript is sent to a defined transcript channel, ensuring that records of the conversation are maintained.
Usage Examples
Creating a Ticket
A user clicks on the "Create Ticket" button. The system checks permissions and, if successful, creates a new ticket channel with appropriate settings.
Adding a Member
Moderators can use the system to add a member to an existing ticket, giving them access to the channel.
Closing a Ticket
To close a ticket, a confirmation process is initiated. Once confirmed, the ticket is archived, and a transcript is created.
Claiming a Ticket
Moderators can claim a ticket to take responsibility for it. The ticket is then assigned to them, and the necessary permissions are updated.
Transcript Creation
Upon ticket closure, a complete transcript of the ticket channel's messages is generated and sent to a predefined transcript channel.
Reopening a Ticket
If a ticket channel and a ticket category are set, users can reopen tickets that were previously closed. They receive a notification upon ticket closure and can click on a button to reopen the selected ticket.